Comments on: How to Give Awesome Customer Service http://workawesome.com/your-job/how-to-give-awesome-customer-service/ Work Better. Live Better. Thu, 24 May 2012 03:45:07 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Village Rooms http://workawesome.com/your-job/how-to-give-awesome-customer-service/#comment-16621 Village Rooms Fri, 12 Nov 2010 03:45:00 +0000 http://workawesome.com/?p=639#comment-16621 Interesting discussion. Interesting discussion.

]]> By: The Captain Kirk 3 Step Guide To Slavish Customer Adoration | Barbara Ling, Your Outrageous Virtual Coach http://workawesome.com/your-job/how-to-give-awesome-customer-service/#comment-15656 The Captain Kirk 3 Step Guide To Slavish Customer Adoration | Barbara Ling, Your Outrageous Virtual Coach Tue, 02 Nov 2010 14:56:31 +0000 http://workawesome.com/?p=639#comment-15656 [...] How to Give Awesome Customer Service [...] [...] How to Give Awesome Customer Service [...]

]]> By: jason http://workawesome.com/your-job/how-to-give-awesome-customer-service/#comment-1151 jason Tue, 17 Nov 2009 17:00:55 +0000 http://workawesome.com/?p=639#comment-1151 Excellent points - the importance of thanking people can't be overstated - be it to your end customer, your internal customers, or even your bus driver - "Thank you" is a powerful statement - when it's authentic I wrote a post about how McDonalds made me McAwesome: http://brandscaping.ca/2009/11/how-mcdonalds-made-me-mcawesome/ Good service can be found in many places, great service is found in the places you remember and tell your friends about. @brandscaping Excellent points – the importance of thanking people can’t be overstated – be it to your end customer, your internal customers, or even your bus driver – “Thank you” is a powerful statement – when it’s authentic

I wrote a post about how McDonalds made me McAwesome:
http://brandscaping.ca/2009/11/how-mcdonalds-made-me-mcawesome/

Good service can be found in many places, great service is found in the places you remember and tell your friends about.

@brandscaping

]]> By: Espen http://workawesome.com/your-job/how-to-give-awesome-customer-service/#comment-996 Espen Fri, 06 Nov 2009 13:53:52 +0000 http://workawesome.com/?p=639#comment-996 Don't over-use your customer's name. "Hi Espen! You probably like fast cars, fishing and computer stuff, right, Espen? I got a proposition for you, Espen. Having a great day, Espen?" "Who are you?", I answered. It seemed a bit like a trick. I like it when my doctor knows my name and my bank knows my name, but not the men's magazine telephone salesman knows it. Don’t over-use your customer’s name.

“Hi Espen! You probably like fast cars, fishing and computer stuff, right, Espen? I got a proposition for you, Espen. Having a great day, Espen?”

“Who are you?”, I answered.

It seemed a bit like a trick. I like it when my doctor knows my name and my bank knows my name, but not the men’s magazine telephone salesman knows it.

]]> By: Lisa http://workawesome.com/your-job/how-to-give-awesome-customer-service/#comment-991 Lisa Thu, 05 Nov 2009 17:09:46 +0000 http://workawesome.com/?p=639#comment-991 The customers that come to our office get treated to fresh baked cookies and coffee if they want it. They're usually only here for maybe half an hour to an hour, but it's something to make them feel appreciated. The customers that come to our office get treated to fresh baked cookies and coffee if they want it. They’re usually only here for maybe half an hour to an hour, but it’s something to make them feel appreciated.

]]> By: Kerran http://workawesome.com/your-job/how-to-give-awesome-customer-service/#comment-983 Kerran Thu, 05 Nov 2009 03:11:51 +0000 http://workawesome.com/?p=639#comment-983 Good article. Two additional points. Firstly.... Do what you say - as sales people we have this ability to tell the customer what they need to hear. Unfortunately 80% of what sales people say is not followed through, broken promises if you will and this severely damages the brand. Its simple - do what you say you will do. For example "Mr customer I will call you back later today with an update" - call them back regardless whether you have an update or not and set a new expectation. Secondly... Be accountable - again customers, whether they are right or wrong just want someone to fix the problem. Make a valuable customer for life by putting your hand up and saying I will make sure this issue is resolved. Whether you directly or indirectly solve the customer issue is irrelevant. I could go on all day but I wont. Keep up the good work envato. Kerran Good article.

Two additional points.
Firstly….
Do what you say – as sales people we have this ability to tell the customer what they need to hear. Unfortunately 80% of what sales people say is not followed through, broken promises if you will and this severely damages the brand. Its simple – do what you say you will do. For example “Mr customer I will call you back later today with an update” – call them back regardless whether you have an update or not and set a new expectation.

Secondly…
Be accountable – again customers, whether they are right or wrong just want someone to fix the problem. Make a valuable customer for life by putting your hand up and saying I will make sure this issue is resolved. Whether you directly or indirectly solve the customer issue is irrelevant.

I could go on all day but I wont.

Keep up the good work envato.

Kerran

]]> By: Alison Rowan http://workawesome.com/your-job/how-to-give-awesome-customer-service/#comment-982 Alison Rowan Thu, 05 Nov 2009 02:25:47 +0000 http://workawesome.com/?p=639#comment-982 These are fantastic points. Customer service is incredibly important, especially for me as a freelancer. My customer service reflects directly on me and my business - it can't be written off as some part timer who couldn't care less. It's all me, so it's super important to be aware of how customers are being treated at all times. I think the point about knowing the customer's name goes a long, long way. A customer is going to feel comfortable with people who recognize them, and who they recognize. People like familiarity, and that'll draw them back. These are fantastic points. Customer service is incredibly important, especially for me as a freelancer. My customer service reflects directly on me and my business – it can’t be written off as some part timer who couldn’t care less. It’s all me, so it’s super important to be aware of how customers are being treated at all times.

I think the point about knowing the customer’s name goes a long, long way. A customer is going to feel comfortable with people who recognize them, and who they recognize. People like familiarity, and that’ll draw them back.

]]> By: Chill http://workawesome.com/your-job/how-to-give-awesome-customer-service/#comment-981 Chill Thu, 05 Nov 2009 02:02:32 +0000 http://workawesome.com/?p=639#comment-981 Very informative article, I learned some tips on how to handle your customers and how to care for their needs. Being sensitive to their needs and Attentive would be an additional tips in order to have a good customer care. Very informative article, I learned some tips on how to handle your customers and how to care for their needs. Being sensitive to their needs and Attentive would be an additional tips in order to have a good customer care.

]]> By: Tweets that mention How to Give Awesome Customer Service – WorkAwesome -- Topsy.com http://workawesome.com/your-job/how-to-give-awesome-customer-service/#comment-977 Tweets that mention How to Give Awesome Customer Service – WorkAwesome -- Topsy.com Wed, 04 Nov 2009 21:25:17 +0000 http://workawesome.com/?p=639#comment-977 [...] This post was mentioned on Twitter by Jovi Umawing, Chris Risse, amberweinberg, Luis Lopez, Binka and others. Binka said: RT @WorkAwesome How to Give Awesome Customer Service http://bit.ly/3ii9KZ [...] [...] This post was mentioned on Twitter by Jovi Umawing, Chris Risse, amberweinberg, Luis Lopez, Binka and others. Binka said: RT @WorkAwesome How to Give Awesome Customer Service http://bit.ly/3ii9KZ [...]

]]> By: Bob Bessette http://workawesome.com/your-job/how-to-give-awesome-customer-service/#comment-976 Bob Bessette Wed, 04 Nov 2009 20:33:47 +0000 http://workawesome.com/?p=639#comment-976 I don't typically work directly with end-customers but I do have many internal customers. What I try to do when they ask for something from me is suggest a solution but a solution that gives them more than they ask for. The main reason for this is to help them out but it also tends to prevent them from coming back and asking for what I added in, in the first place. So I try to give them more than they ask for so that they are satisfied and they go away happy campers. Best, Bob I don’t typically work directly with end-customers but I do have many internal customers. What I try to do when they ask for something from me is suggest a solution but a solution that gives them more than they ask for. The main reason for this is to help them out but it also tends to prevent them from coming back and asking for what I added in, in the first place.

So I try to give them more than they ask for so that they are satisfied and they go away happy campers.

Best,
Bob

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