The first day of my first office job, my boss told me plainly, “There are two types of people in the business world. That guy who sets up all of the meetings and the rest of us, okay?”
He was no fan of wasting time, and it rubbed off on me in a big way. Spending countless hours in meetings — at least one per day at the height of my office career — is one of the driving reasons I moved away from working for others and started freelancing.
For the most part, fewer meetings have been a natural side effect of going into business for myself. My clients want to be bothered with unnecessary meetings every bit as little as I do.
It seems as we move further away from traditional employment — where you show up at an office every day to work for someone else — and into the mesh of remote workers dialing it in from all over, working with one another, the need for us all to have a conversation to review the email that was just sent out has dwindled.
Fewer Meetings Mean Lower Rates
Less time wasted means more time available for productivity. I can charge you less, because you’ll be using up less of my time. It’s simple math, really.
And so we begin to factor all of this into our freelancing rates.
Until, every now and then, one of them sneak back in. I find that they often hook you with a quick email to gauge your interest in a project, and once you’re in deep enough that a contract has been signed, they start dialing.
“Great, well let’s settle Items A through G here in the next hour, and then we’ll schedule something for Friday to review when we can setup a meeting to cover I through Z. Will that work for you?”
You start to see it happening. You get off of a conference call, and they ask you for a quick recap. All of which, you’re well aware, could have been summed up in a quick email.
How to Escape These Scenarios
Just because you’re being asked to hop onto a phone call every five minutes doesn’t necessarily mean you want to bail on the project. Plenty of great opportunities often come with annoying ticks that you just can’t seem to burn off no matter how hard you might try.
Refusing the meetings might not get you invited back to the table come the next project, or worse: booted from the current one.
Depending on your contract though, you may not be getting reimbursed for all of this chit chat and asking for more money so that you can talk on the phone with a project manager is not what I consider small talk.
So how can we avoid these situations? I’ve actually crafted a pretty straightforward solution that works 90 percent of the time.
- Be busy. After the first meeting, when you’re asked to attend a second, simply make it clear that you’ve got a full plate for the day they’re suggesting. They’ll want to reschedule, and you’ll be pushing to get them to do so later than they’d originally planned.
- Ask for an agenda. Next, request that they send over some meeting notes to help you prepare. This will almost always quell the need for the meeting completely. They’ll jot down exactly what they wanted to ask you during the meeting, and when you can answer it in five minutes that day instead of over a phone call several days out, you’ll find your problem solved right there.
- Accept with a caveat. Agree upon the condition that you’ll only have 15 minutes to review the outline they’d sent over, and to which you’d already replied. Once that meeting is complete and they see how quickly you were able to reiterate what you’d already written, they’ll be considerably less likely to want to get on the phone with you again.
- Project confidence. Following through with your skill will show them that meetings are unnecessary. Use subtle language like, “Now that we’ve gone through what I’d stated in my last email, was there something else you needed to bring up?” You’re not looking to be cheeky, but you do want to make it clear that if there’s a more efficient way to handle things, that’s how it should be done.
How to Spot Chatty Clients
If you’d prefer to be spared the entire, sometimes awkward, process of letting a client down easy on the whole meeting break up routine, there are some tell-tale signs of how to discern needy clients right from the get-go.
- Short initial email inquiries. One liners like “I need a website built; can you do that?” almost always result in a follow-up requesting a lengthy chat where you’re more likely to give them free business advice than secure a new client. Even when you do secure them, a precedent has been set, so expect to use up those minutes.
- Double calling. If the client gets your voicemail, and you don’t have a chance to get back to them in a few hours or within the day, and then they call you again, they are going to be a chatty client. Guaranteed.
- Conference calls. No one really knows who exactly is speaking on the other line, and it’s a surefire way to know that you’ll be spending a lot of time on the phone. If a client suggests conference calls before you’ve even signed a contract, know you’re in store for some time on the phone.
Of course, you may love meetings. They may be an important part of the very large projects that you’re involved in, but for the rest of us, it’s nice to know there are a few tricks you can keep stashed up your sleeve.
(Photo by Steve Koukoulas / CC BY)
These are some great tactics for anyone in the freelance world – and in the general business world too.
Another one I’d suggest is reviewing what decisions were made at the end of the meeting, and making sure someone sends out the minutes. If the minutes are long and go on and on, it’s possible that the chatty ones in the group will see that they’ve wasted everyone’s time rambling on.
If all else fails, mention at the beginning of the call that you have a “hard stop” 30 or 60 minutes in, drop off, and ask that someone let you know what you missed in an email.
We wrote a similar post recently here: http://blog.lucidmeetings.com/blog/meetings-taking-too-long-6-tips-for-shorter-meetings