Managing a remote workforce is no easy task. Those heading up remote teams must make sure that their clients and customers are satisfied, as well as looking after a team of staff who rarely set foot into a central office, and spend most of their working day on the road. With so many balls in the air, it’s natural that there are going to be some mistakes on the way. Here are some of the most common mistakes that managers make when they’re in charge of a remote workforce – and how to avoid them.
Neglecting to build a rapport
Some managers get into the mindset that they don’t need to build working relationships with their staff, because they’ll be on the road most of the time, rather than in a central office. But this can lead to further issues – staff who spend their days travelling can feel alienated, and if there’s a problem, they might hide it rather than telling their superiors. It’s vital to build a rapport with staff, even if you barely see them face-to-face. Check in with them daily, praise them for their successes (no matter how small), and try to schedule in regular meetings to give them a chance to raise any issues or discuss potential problems.
Using the wrong tools (or no tools at all)
We’re lucky to live in such a technologically-advanced era, and there are a multitude of tools and resources out there to help manage remote workforces, whether it’s a cloud-based file-sharing system, a time and attendance solution or a messaging app that helps keep managers in touch with staff. Make sure you’re leveraging these tools to your advantage – simple pieces of software or apps can transform a tricky working situation into something altogether more manageable.
Not measuring progress
Even though staff are out there on their own, they still need performance targets and goals to help them move forwards and progress. Some remote workforce managers don’t feel the need to set their staff goals or measure their progress – but this can lead to employees becoming disengaged at work. Arrange a meeting with your remote workers and agree on a set of metrics you can measure over the long-term. This will keep your remote staff on track and give them plenty to aim for.
Not logging all processes
Make sure your staff are logging every process into a centralised system. This provides an extra layer of accountability for your remote workers, and can help you keep track of their movements and activity when they’re on-the-go. This is also a useful system if a member of staff were to fall ill mid-shift, or find themselves stuck in traffic – if their activity is logged, stand-in staff can see exactly where they’re up to and what is still left to be done.
We may have more than ever on our plates at work, and it can be tempting to try to knock several things out at the same time. And let’s be honest — sometimes that technique gets the job(s) done.
If multitasking has become a constant in your work day, however, you may want to read on. New research shows that multitasking not only doesn’t help us, it can do quite a bit to hurt.
Here are some of the most important reasons that multitasking is bad for you. A quick tip: Don’t try to do anything else while you read them. Click Here to Read Article …
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Were you one of these people who listed “being a perfectionist” as one of your weaknesses in a job interview?
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Many managers, team leaders and bosses in general face it — being a maniacal micromanager.
If you’re still lost about whether or not this is one of your characteristics, consider this example: Click Here to Read Article …
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These must be established through example, with the management setting a standard for honesty and transparency that should be emulated by every member of the workforce.
Here are some tips I’ve learned for building trust and keeping it as well as some red flags to keep an eye out for: Click Here to Read Article …
Despite what popular culture would have you believe, accountants aren’t just human calculators.
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If you don’t already have one, here are four reasons why you should consider making this all-important hire. Click Here to Read Article …
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If we were on Family Feud and the category was Things People Complain About at Work, I would be willing to wager a hefty amount that Meetings would take the top spot.
Just the word “meeting” can get people’s blood boiling and quickly raise the tension in a room.
Originally meant to indicate a gathering of people with a common goal, meetings have taken on a connotation that suggests large amounts of wasted time and little productivity.
The thing is, meetings will never go away. We live in a world that is more connected than ever, and collaboration is a critical component of most successful business operations.
What can be particularly frightening is when you are personally responsible for planning and directing the meeting. No one wants to be that guy who causes people to groan when they get his meeting invites, so here are some common missteps. Avoid these and you’ll be nicknamed the Master of Meetings. Click Here to Read Article …
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Respect your co-workers.
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What is your big organizational initiative right now?
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