Tag: Customer service
7 Secrets to Dealing with Difficult Customers
Regardless of the industry we work in, most of us, at one point or another, have had experiences dealing with difficult customers or clients. For me this means fielding countless emails and phone calls from customers with unreasonable requests and constantly handling complaints for things that are entirely out ofRead More
8 Useful Tasks When Business is Slow
There is no getting around that all business, no matter products or service, is cyclical in nature with both busy and down periods. Busy periods take care of themselves and you will likely be juggling many balls in the air. Slow periods are trying as you watch profits fall dueRead More
How to Offer an Awesome Customer Support
In an ideal world, your customers would communicate with you only during business hours. They would peruse your website before calling you about anything, and place online orders – which you’d gleefully fill while enjoying your morning coffee. You’d never get a crabby email clearly demanding customer support, and youRead More