Displaying All Posts tagged with customers

7 Secrets to Dealing with Difficult Customers

Regardless of the industry we work in, most of us, at one point or another, have had experiences dealing with difficult customers or clients.

For me this means fielding countless emails and phone calls from customers with unreasonable requests and constantly handling complaints for things that are entirely out of my control.

Pair the frustration of these things with a client or customer who is rude or overly demanding, and that can be a recipe for disaster – but only if I let it reach that point.

Instead, I’ve learned to follow a few simple rules in order to keep my sanity intact and keep those I’m dealing with feeling heard and satisfied with the results. The following are 7 tips on how to deal with difficult customers. Click Here to Read Article …

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The Fight Club Guide to Creating a Cult-Like Customer Following

In a world of “free”, where many businesses want to race to the bottom in hopes of grabbing each and every customer that looks in the window, it’s far too common to see an overabundance of appeasement. The positive side of this is that you never ruffle any feathers or hurt any feelings. But the negative side is that in trying to appeal to everyone, you appeal to no one.

And in this same manner, many companies try to skate by without ever having to take bold or daring action. They don’t want any enemies, and they’re afraid of negative publicity. It’s a confidence issue.

But you know what they say…if you want to make an omelet, you’ve got to break a few eggs.
Click Here to Read Article …

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Why Providing Value in Your Job is Important

One of the first things that they taught me at Blogging School was how to flog my blog erm, I mean, how to promote readership. There are many ways to get people to your site, but the not-so-secret way to get them to stay, and willingly come back, is to provide them value. There has to be a compelling reason for them to take time out of their incredibly busy day to spend five or ten minutes reading whatever you wrote.

Whether it’s a comedic post, tips on how-to be a better whatever, or a discussion about a mutual love of Pez dispensers, providing content that lets the reader justify why they bothered going to your site is critical.

So how does this apply in the office world? Well, if you’re part of the company blog, it should be directly applicable. If not, here are a few ways to start thinking about how you can provide value to those around you: Click Here to Read Article …

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